CitizenLab is now Go Vocal! Click here to read about our evolution.
Decorative graphicDecorative graphicDecorative graphic

City of Wichita LogoCity of Seattle LogoUS Congress logoValley Regional Transit logo

Discover Go Vocal for...

Planners

Communications & Engagement

Learn more
Go Vocal Arrow right
Planners

Planning & Placemaking

Learn more
Go Vocal Arrow right
Planners

Neighborhoods & Public Safety

Learn more
Go Vocal Arrow right
Planners

Environment & Sustainability

Learn more
Go Vocal Arrow right
Quotation mark

“We decided to launch our platform with Go Vocal because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”

Milzy Carrasco
Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
Quotation mark

“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

Et nisi et sapiente libero quisquam et recusandae voluptatem et. Provident distinctio aut. Et
Chelsey Aprill
Communication Manager, City of Allen

Award logo

Award logo

Award logo

The #1 community engagement platform —
independently ranked, trusted by 500 governments

Reach residents
where they are and turn input to insights – 
all with one platform

Go Vocal empowers governments to replace fragmented tools and siloed efforts with a centralized platform to collect resident input anytime, anywhere. Streamline your project management and processes, and leverage AI for deeper insights and more responsive decision-making.

Phone user

Engagement isn’t broken – but the way it’s being done often is

Hearing from the few, 
missing the many

We all know Susan and Bob, who are at every town hall, eager to share their two cents – sometimes even unrequested. But what about the rest of your community? To make supported decisions, you need more than just the usual suspects.

Too many tools, 

too little connection

Planning loves mapping tools, Communications prefers surveys, and youth outreach swears by in-person. The result? Data stays locked in silos, progress slows, frustration builds, and collaboration fails. Silos belong on farms, not in government processes.

Overwhelmed by input, 
missing the insights

Understanding community input is like returning to a group chat after a weekend offline – hundreds of messages, overlapping conversations, and no clear way to figure out what matters. It's hard to make sense of it all without the right tools or paying expensive consultants with taxpayers’ money.
The power of our community engagement platform

How Go Vocal helps you take your community engagement to the next level

Enabling you to collect all resident input, no matter how it's shared

Expand participation beyond the usual suspects by integrating multiple engagement methods – online, offline, and everything in between:
  • Surveys, voting, mapping, budgeting, and more – all in one place
  • Digitize offline input and speech-to-text
  • Reach a more representative audience
Engage more residents
93%
of clients say our platform helps to engage more people

Streamlining engagement workflows

Go Vocal replaces the patchwork of tools so every department can manage projects, from start to finish, more efficiently:
  • Make project management simple, so your team stays aligned
  • Better collaboration across departments
  • Inform, involve, and report – all in one place
Move forward faster
87%
of clients report improved workflows

Improving input analysis and reporting

With Go Vocal, you can leverage AI to understand key themes, priorities and concerns, and report to both internal and external stakeholders faster:
  • AI to organize and understand input
  • Monitor representativeness, performance, and community sentiment
  • Build and share reports in a few clicks
Waste less resources on analysis and reporting
87%
of clients agree our platform improves the input analysis and reporting

What clients achieve with our platform

Testimonials and milestones that matter

Dive into our case studies
Right arrow
St. Louis, MI, involved
14,000+
residents in allocating settlement funds
See the case studies
Right arrow

“We decided to launch our platform with Go Vocal because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”

Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

Chelsey Aprill
Communication Manager, City of Allen
Successfully reduced
tension & drove constructive dialogue
residents in allocating settlement funds
See the case studies
Right arrow
Our Government Success Managers were rated
8.6/10
for their dedicated support
How Lancaster
incorporated engagement into decision-making processes,
supported by Go Vocal
See the case studies
Right arrow

“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”

City of Seattle
Office of Planning & Community Development (WA, USA)

Beyond our technology, 

our approach sets us apart

We work with you, 

not just sell to you

We offer strategic advice that helps cities grow their engagement efforts, shift from project-based participation to a sustained culture of engagement, and integrate participation into everyday decision-making.

Founders at the helm. 
Clients at the core

As a founder-led company, we remain agile, client-driven, and focused on constant innovation. Our dynamic roadmap evolves with the needs of the government agencies we serve, ensuring engagement doesn’t just keep up – it leads.

500+ governments
growing together

When you partner with Go Vocal, you get exclusive access to a network of 500+ engagement practitioners shaping the future of participation and learning from each other’s successes, challenges, and best practices.

Go Vocal for

Planners

Environment & Sustainability

Drive sustainable change and improve the quality of life
Learn more
Go Vocal Arrow right
Planners

Neighborhoods & Public Safety

Create thriving, safer neighborhoods
Learn more
Go Vocal Arrow right
Planners

Planning & Placemaking

Involve residents in shaping their communities
Learn more
Go Vocal Arrow right
Planners

Communications & Engagement

Engage more residents from a central place and build trust
Learn more
Go Vocal Arrow right

Ready to learn more about our
community engagement platform?

Chat with a community engagement expert to see how our online engagement platform can take your participation projects to the next level.

Schedule a demo
Go Vocal Arrow right
Decorative graphic